How can I return my item?
Customer satisfaction has always been a priority for meghaleri, and this gallery seeks to reach every customer in a desirable and desirable manner. However, after-purchase customers may face some issues that, in such cases, are considered services in the after-sales service.
please pay attention:
- If you purchase a credit (using a discount code or a repurchase) after the basket has been completed, it is legally possible to apply a change in the cart, and there is no change in the amount of the invoice for cancellation of the purchase, removal or modification of the goods or the number of goods, and if the customer Applying for any changes will be invalidated or the discount code will be invalidated and there will be no refund.
- Because of the different nature of the gift card, buying a gift card is not subject to any of the terms included on this page.
Terms of returning goods
What is the use of a 1 day return guarantee?
If the purchased item is in conflict with the website's information in terms of its profile or physical appearance;
- The inconsistency or deficiency of the items associated with the goods must be notified to the after sales service unit by telephone or e-mail within 24 hours after receipt of the goods.
- If the conflict is visible without the use of goods, such as the color or specification on the body, the goods must be in their original condition and not used.
- Product photos to inform and assist in customer purchases, and since they may differ in some detail with the original product, their references can not be contradicted. The criterion of contradiction in the specifications of the goods is the technical specifications contained on the website.
- If it is possible to detect the inconsistency and the shortage of the items with the possibility of opening the packaging, it is necessary to keep the carton and the main box of products and avoid discarding it.
Use of this service is possible only if the unused goods are returned to the carton or original box. Tagging or writing the description, address or any other item on the carton or the main box of the goods or tearing it up and hacking it will eliminate the possibility of using the return guarantee.
If the purchased item has a physical or physical injury or physical impediment;
- Damage or physical damage should be notified to the after sales service by telephone or e-mail within 24 hours after receipt of the goods.
- It is necessary to keep the carton and the main box of products and avoid discarding it. Use of this service is possible only if the goods are returned to the carton in the carton or the original box. Tagging or writing the description, address or any other item on the carton or the main box of the goods or tearing it and destroying it will eliminate the possibility of using the return guarantee.
If the customer refuses to purchase;
- In this case, the return of the goods after the confirmation of the expert of the after-sales service is possible only if the goods are not opened, in its initial condition (sealing), not used, and with all the supplies and associated items Send it. Also, if the goods are sold with the gift, the return of the gift with it is also required.
In case of withdrawal from the purchase, the delivery of the goods will be the responsibility of the customer.
After reviewing the returned goods by the after sales service experts, the customer will be sent to the customer if the goods are found to be out of order and found to be unannounced. In the case of customer's failure to deliver safe and unprotected goods, the item will remain lent in the aftermarket after a period of one month and, with the expiration of this grace period, there will be no liability for the goods and losses incurred or lost. It will not have.
Meghaleri warranty terms
In order to use the warranty service, the provision of a sales invoice is obligatory.
The guarantee only covers the original goods and does not include accessories and consumables and other accessories.
The transfer of the product to the customer for the use of the warranty service to the service center and the return thereof is for the buyer and the goods must be sent in their carton and package to include warranty service.
The limited warranty of the company is limited to eliminating the apparent drawbacks of the goods covered by the warranty. Any workshop operations including changing the size of a ring or bracelet, changing the length of the chains, or the dimensions of the plaque as well as the color of the plating will not be covered by warranty and will be subject to payment upon request.
During the warranty contract, if the defective product is no longer produced, the refund is returned or, in the case of receipt of the difference, the delivery of the good with the higher model.
The responsibility for the correct packaging of the goods at the time of submission is the sender's responsibility and it is recommended that even the original package be used for posting. Obviously, the damage caused by improper packaging is the responsibility of the transmitter.
Warranty cancellation cases
A product that does not have a purchase invoice does not warrant.
Product warranty is limited to manufacturing defects and includes disasters caused by natural disasters or unexpected events, fire, chemicals, or cosmetics, fracturing, scratching, deformation, improper use, manipulation, adjustment or repair by individuals. Unauthorized.
The correct detection of product defects is by experts of the after sales service centers.
Checking the compliance of the warranty terms with the current state of the customer's product during the warranty period is solely the responsibility of the expert of this office.
The apparent bugs of the goods, including lines, scratches, fractures, etc., are recorded at the time of delivery in coordination with the customer.
At the time of delivery, the purchase invoice is required. Otherwise, the cost of repairs will be received from the customer.
Any change in the purchase or product invoice will invalidate the warranty.
Repairs and modifications by experts other than standardized services will invalidate the warranty of the intended product.
Your Megagar Warranty is void on the following terms:
1 Any use, maintenance, and function to correct and remove the product from the normal shape
2 Any tampering with service, repair by alteration by unauthorized persons
3 Failure due to use of any unauthorized accessory from the company
4. Any contact with chemicals and cosmetics or theft
How do I send the goods?
- To coordinate delivery of your goods (only in Tehran) to the call center with the Meghaleri collectors.
- Do not refrain from writing the address on the box or carton of the goods, and if necessary, place the original product box in another carton and send it.
- Submit your package to the following address.
Tehran Province - Tehran - POBox: 1546933364
How will the shipping cost be calculated?
- If the technical objection, technical or physical contradiction or apparent damage is confirmed by the experts of the aftermarket aftermarket service, the cost of the delivery is mega-gallery.
- To post a post to the customer's account, the postal receipt with the stamp of the post company should be sent to the company with the goods. Also, a picture of the receipt and email to Info@mehrjg.com.
- In case of withdrawal from the purchase, or failure to approve the objection or objection by experts, the cost of sending and receiving the goods back to the customer will be the responsibility of the customer.
How do I notify you of your request for a refund?
You can request your application through one of the following ways:
- Log in to your profile and submit your application from the Request Request section.
- Or submit your message on the "Contact Us" page with the subject of after-sales service.
Obviously, if the online application is filed online, the referral process will be faster.
Note: In order to process the request, it is required to mention the order tracking number in any of the above methods.