Account
Do I have to be a member on the site to buy from the stamp?
Yes, if you have added the item to the cart without entering the site, you must log in to the final purchase by entering your username and password. If you do not already have an account, you can easily sign up with your email and profile.
Is there a possibility to edit my user profile and email?
Yes, you can edit your profile at any time. Just enter your account after entering the email and password, and edit your information in the User Identity.
Why was my email not sent to me despite my request to change my account password?
Please check your spam emails. Note the password change link will be sent to you.
Can I access my previous shopping information?
To access previous purchasing information, you must login with your account, then click on the Order option to show your shopping history.
Register and follow up the order
How can I track my order?
Login to your account.
Click My Orders.
You can see your order by clicking on the details.
You can follow the process of preparing and submitting your order in this section.
After registering the order, to ensure its processing, should I call the gallery?
No, after completing the purchase and ordering process, your order processing will automatically be notified via SMS or email service and, if required, sales experts will contact you. You can also check your orders by logging in to your account.
Can I cancel or change my order?
Before ordering the final confirmation and clicking on the icon for completing your purchase, you can remove or modify the order from your cart. After the final confirmation and completion of the purchase, you will not be able to remove or modify the order at the payment and registration stage. From this step, contact the support department for cancellation and modification.
Can I register my order through other ways?
For the convenience of your loved ones, the stamp allows you to place in addition to the online order, you can visit the Instagram, virtual messaging (Telegram, Watte-Up, Yes, Soroush, etc.), as well as by phone. Get the product you want.
What time is the period of time talking about questions related to the store?
You can contact us at 02122270054 for questions or other issues during office hours 10-17.
Is there a limit to the number of purchases from a product in a gallery sticker?
No, if you have an inventory, the user has no limits on the purchase of the product.
The Payment
Are products priced on Meghaleri website?
Yes, the Mehr Gallery regularly monitors and updates the price of products on its website.
How can I pay for the order?
Users can order online payments through an internet portal and using all the accelerated bank cards. In addition to online payments, Tehran's customers can also pay cash at the time of delivery on-site.
Is the Internet payment on ordering the site safe?
Internet payment is designed to be safe and comfortable. However, you should not only use the following features to make purchases from the stamp, but any payment to make sure that your payment is secure: 1) By viewing the address area in your web browser, be sure to use the https secure protocol instead of the http protocol Used. 2) Use your existing virtual keyboard to enter your card information.
Internet payment may not succeed, but my account has declined?
Sometimes it may be interrupted when paying a bank account, in which case your money is usually in an interbank account. In this case, the bank will settle the conflicts and return the amount automatically to your account, but if up to 72 hours of money Do not return to your account, then contact the Internet Bank.
Send orders
How long does it take to get my order after my order?
For existing products, the time of sending orders for dear customers in Tehran, if ordered before 16:00 on the same day and thereafter, and for the customers in the city, is also 3 to 4 business days.
How can I get delivery orders?
Sending order in Tehran, in the form of a courier and for other cities in Iran, is carried out through the post of Islamic Republic of Iran.
Can I get my order at a certain date and time?
Yes, customers in Tehran can place their orders on orders placed before 16:00 on the same day, and thereafter on the following day or in the coming days, in coordination with the support team in three different timeframes.
Is it possible to order my gift order in order to gift?
Due to the fact that the boxed and packed boxed template package is not a gift box, gift orders will not be served and only one greetings card will be added to your package.
Can I buy a stamp for someone else and order that person to be delivered?
Yes, after selecting the products you want and adding them to the cart, in the data transfer step, you can enter the address and delivery specifications of the recipient.
When will the orders be delivered to the post?
All orders are delivered to the postal unit after processing, on the day after the order is placed.
Can I take delivery of the product that I ordered in the online store?
Since one of the goals of the Stamp Gallery is to reduce intra-city travel, it is not possible to deliver on-site order online.
Is it possible to track mail order?
Each of the orders that has been transformed into a post has a 24-digit reference code, which can be obtained from the latest ordering position by using it on the personal page or at the post office tracking site at www.newtracking.post.ir.
What is the delivery of Tehran's courier?
From east: three ways to Tehran Pars. From the west: Hemmat Highway (area 22). From south: to Raja'i highway
What cities do cities cover?
All cities are covered by the post of Islamic Republic of Iran.
Can I specify the delivery time myself?
Yes, it's possible for the citizens of Tehran right now. (Note the requested time must be more than 4 hours after the order is registered)
If my purchase is for someone else, will the sales invoice be sent with the package to the receiver's delivery?
If the user wishes, the sales invoice can not be sent with the product
Why is my order double checked?
The number of items created is due to the type of goods ordered by you. If the ordered goods have a different production time, your order will be recorded and processed with two or more items.
Warranty and after-sales service
What steps should I take if the products I purchased have a technical or injurious effect?
Please contact the support team for coordination
In case of returning the product, when and when will the refund be paid?
When the product is returned, after the bachelors and approval of the after sales service unit, coordination is required to refund the amount of the order to the customer and up to 48 hours, the amount will be refunded to the customer account.
How do I notify you of your request for a refund?
You can submit your request through the request form in your profile, contact page and phone.
How to make sure I get the bracelet or ring that I order?
For accurate and reliable choices, the Meggar Guide has given you the Dimensioning Guide and how to measure it.